Access for all customer information

At Snowdon Mountain Railway, we are committed to the provision of equal access for all. This information is intended to advise you of the facilities we can provide to help people with disabilities enjoy Snowdon Mountain Railway and all it has to offer.

:: Download our Access Statement

Information

If you have any queries about travelling on the Snowdon Mountain Railway, please telephone or email the railway for information. Our staff will be happy to advise you of the facilities available and the accessibility of the site.

Snowdon Mountain Railway
Llanberis
Gwynedd
LL55 4TY

Tel: 0844 493 8120
Fax: 01286 872518

Email: Info@snowdonrailway.co.uk
Website: www.snowdonrailway.co.uk

A copy of the railways information leaflet is available in large print format in our ticket office.

Disabled Fares
It is normally sufficient to show evidence of disability at the Ticket Office should this be necessary.

Public Transport
Traveline Cymru can provide accurate and up to date public transport information. You can contact the telephone information line on 0871 200 22 33 or visit www.traveline.org.uk for advice on bus, train and coach travel in Wales.

Trains
The Llanberis Platform can be accessed via 2 steps or a ramp

Carriage 10 is a wheelchair accessible carriage and can accommodate one manual wheelchair. Customers requiring this carriage should contact the railway at least one day in advance of travel to advise us of their requirements. In busy periods (July, August and early September) pre-booking in advance is strongly advisable for passengers requiring wheelchairs onboard the train.

A ramp will be used at Llanberis and the Summit Station to help wheelchair passengers to embark and disembark from Carriage 10.

Passengers with limited mobility who are able to travel sitting on a standard train seat can travel in any carriage.

All other carriages are originals dating from the 1920’s and consist of compartments with bench seating.

There is insufficient space in the carriages to accommodate prams, pushchairs, children’s car seats, walking frames, mobility scooters or folded wheelchairs. These items can be left if necessary, at the owners risk on the platform, please ask a member of staff for assistance.

Trains may stop at Rocky Valley (just over half way) or Clogwyn (three-quarters of the way to the Summit). Both destinations do not have facilities or platforms. Passengers in a wheelchair will not be able to exit the train at these stops.

In carriage commentary
During your ascent of the Mountain, listen to and revel in the secrets of Snowdonia, a region rich in landscape, wildlife and myth.

Car Parking

Priority parking for people with disabilities is available in the railway’s pay and display car park off Victoria Terrace, behind the station (subject to availability). Accessible Disabled car parking spaces are clearly marked and located by the park entrance.

There is a drop off point on the Station forecourt, however, cars cannot park in this area.

Dogs

Only officially registered support dogs can travel on the trains and have access to the catering and retail facilities, as well as the Audio Visual Theatre. There is no charge levied for support dogs to travel. If you wish to take a registered support dog on the train, please advise us of this when you book the tickets.

Llanberis Station

Ticket Office

The ticket office can be accessed by a single step or a ramp.

Catering/Retail
The shop is accessed via 2 steps and the café is on level ground.

Toilet Facilities A disabled toilet is located at Llanberis Station and a Radar key is required for access. An on site Radar key can be collected from the Traffic Control Office.

Seating

Undercover benches are located beside the ticket office and the platform. Picnic benches are situated on the station forecourt. Additional seating and tables are located on the station forecourt during the summer months.

Audio Visual Theatre

Enjoy an awe inspiring 13 minute virtual journey “To the Summit of Snowdon” in the new audio visual theatre at Llanberis Station. Relive the fascinating history of the mountain and its unique railway.

Hafod Eryri – Snowdon Summit Visitor Centre

For Mobility affected passengers, Hafod Eryri is accessible by a wheelchair lift at the train passenger entrance to the building. The shop and café are then fully accessible. There are whispering windows in the building providing customers with audio information of the surrounding area.